123k Questions
Complete Answers

123k offers two customer support channels. The first is Live Chat, which is open 24 hours a day, 7 days a week, and the second is Email at [email protected]. Both channels provide service in Myanmar language and will resolve your questions as quickly as possible.

Before you get in touch, have your account username and your registered phone number or email ready. For deposit or withdrawal issues, you should also have your payment transaction ID and a screenshot on hand. The more clearly you can describe your issue, the faster our support team can help you.

Yes, 123k customer support provides full service in Myanmar language. Myanmar players can ask questions and get in touch in the language they are comfortable with, and will always receive clear answers. Language should never be a barrier to getting support.

Live Chat is available 24 hours a day, 7 days a week. You can contact us any time of day or night according to MMT (Myanmar Standard Time). If you contact us by email, we will reply as quickly as possible.

The minimum deposit amount is 10,000 Ks. This amount applies equally across all payment methods, including KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All deposits are processed securely and quickly, regardless of the amount.

To deposit via KBZPay, log in from the 123k Login page and select the deposit section. Choose KBZPay, enter the amount, and complete the payment in your KBZPay app. We will confirm the transaction and it will appear in your account immediately. If you run into any issues, contact us via Live Chat with a screenshot attached.

Yes, Wave Money is one of the payment methods available at 123k. Just like KBZPay, you can select Wave Money to make a deposit starting from a minimum of 10,000 Ks. AYA Pay and CB Pay work the same way too.

If your deposit still hasn't appeared after a few minutes, take a transaction screenshot and contact us via Live Chat. The support team will check the transaction ID and resolve the issue quickly. It may also be caused by a temporary delay on the payment platform's end, so don't panic — reaching out to support is the best step.

The minimum withdrawal amount is 10,000 Ks, and this applies equally across all payment methods. When withdrawing, you can choose from KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer.

Your payment wallet (KBZPay, Wave Money, AYA Pay, etc.) should be registered under the same name as the player's 123k account. Withdrawals to a wallet belonging to someone else are not allowed — this is an important part of financial security and is also in place to protect each individual player.

Reasons a withdrawal may be pending include incomplete KYC verification, the wagering requirement still being confirmed, or a review being carried out by the payments team. Contact us via Live Chat and the support team will explain the reason and help resolve it.

Withdrawals at 123k are normally processed within 1 hour. If there is a delay due to a temporary issue on the payment platform's end, the support team will notify you in advance, and you can check on the status anytime via Live Chat.

123k uses SSL encryption to protect the personal and financial information of all players. Your data is never sold to third parties. We are committed to operating as a secure and trustworthy platform that keeps your personal information safe.

Two-step verification (2FA) is a security method that requires an OTP code as a second confirmation after entering your password. Enabling this helps block unauthorised access and makes your account significantly more secure, so we strongly recommend keeping it turned on.

The official 123k website is 123k.mom. Fake platforms may use the same URL appearance but with slight spelling differences to trick players. Every time you visit, double-check the domain name and consider bookmarking it in your browser. If you come across a suspicious site, you can report it to [email protected].

An OTP code is a secret one-time password sent to your phone number. Never share it with anyone claiming to be from 123k — 123k's official support team will never ask for your OTP. If you have shared your OTP and are experiencing account issues, contact Live Chat immediately. If anyone asks for your OTP, treat it as a scam and refuse right away.